Refund & Returns Policy — Raven Morrigan Books

Effective Date: December 6, 2025
Last Updated: December 6, 2025

Digital Products — No Returns Policy

All digital products sold through The Cozy Cauldron Shop — including eBooks, PDFs, downloadable printables, and other digital content — are non-refundable once purchased and delivered.

Because digital items are accessed instantly and cannot be “returned,” we do not accept returns, exchanges, or issue refunds after download or access has been granted.

By completing a purchase on ravenmorriganbooks.com, you acknowledge and agree to this no-returns policy.

Why digital items are non-refundable

Digital products cannot be returned in the same way as physical goods. This policy protects the integrity of our creative work and prevents unauthorized redistribution.

We provide clear descriptions, previews, and samples (when applicable) so you can make confident and informed purchase decisions.

Technical Issues & Support

If you experience trouble accessing your download, we’re happy to help.

Please contact us at:
📩 raven@ravenmorriganbooks.com

We will assist with legitimate technical concerns, including:

• Corrupted or incomplete downloads

• File access issues

• File compatibility problems related to our delivery system

Note: Difficulties caused by not having the proper software (e.g., a PDF reader) do not qualify for a refund. Free PDF readers are widely available online.

Physical Products Purchased Through Amazon

Any physical books or print products purchased through Amazon (or other third-party retailers) fall under their return and refund policies.

We do not manage shipping, returns, or refunds for physical items sold through retailers.

Exceptions

Refunds may be issued only at our discretion in the following situations:

• Duplicate charges caused by a technical error

• A product that is materially different from its description

• Permanent inaccessibility of the file due to an issue on our end

To request an exception, please contact us within 7 days of purchase and include:

• Your order number

• A description of the issue

• Screenshots or documentation, if applicable

Chargebacks & Disputes

If you encounter a problem, please reach out to us first.
We’re committed to resolving issues quickly and fairly.

Fraudulent chargebacks filed after receiving digital goods may result in:

• Account suspension

• Being blocked from future purchases

• Legal action if necessary

Changes to This Policy

This Refund & Returns Policy may be updated at any time. The “Last Updated” date will always reflect the most recent changes.

Continued use of our website after updates constitutes acceptance of the revised policy.

Contact Us

Questions about this policy or your purchase?

📩 raven@ravenmorriganbooks.com
We typically respond within 1–2 business days.

© 2025 Raven Morrigan Books. All Rights Reserved.